–
The Challenge

Mr. Addis explained that they have multiple work stations so their POS system has to be maintained, as well as several different servers. “It’s outside the scope of what my capabilities as general manager are. I have a basic knowledge but I’m not trained in IT.” He knew they needed to hire an external company to handle their IT service. He says that although the golf courses are big, it’s a small market
business as far as the staffing levels are concerned.

“We were having a lot of sever blackouts, problems with the internet, problems with the server not communicating with the POS system and more. When our POS system goes down we lose the capability of user transactions so there’s a lot more room for error when you’re manually swiping credit
cards and handling cash”. Click Here for the full case study.