The Challenge

Great Ecology formerly worked with another Managed IT firm, but their service wasn’t upholding the standards they required. “A few months after signing with another company, we realized everything was failing. For a while, there was a real possibility and fear of data loss. Our servers were not syncing and they couldn’t log in to our firewalls to manage them. We do consulting, so any downtime we have is revenue lost, as with most businesses. If the servers are down and people can’t access the reports they’re working on we’re unable to bill those hours and we lose revenue,” Ms. Spainhower explained. Great Ecology’s files weren’t backed up or configured as properly as they needed to be under the former Managed IT provider. Click here for the full case study.